All repairs are first come, first served basis. Typical completion time is 7-15 business days from check-in . Special order parts, software and client communication delays can sometimes increase the repair completion time. Rush services are available to the start of the work only and does not include weekends.

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RUSH SERVICES:

+$25 (guaranteed work start within 48 hours)

+$50 (guaranteed work start within 24 hours) **work is not guaranteed to be completed within the rush service time frames**

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REPAIR COST: Will not exceed $179.99 (excluding rush fees) on any repair without prior approval. No written estimate will be provided.

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DIAGNOSTIC DEPOSIT: $69.99 (applied to total labor for repair on the system that was checked in) - software, data transfer and recovery fees excluded

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VIRUS AND / OR SPYWARE FLAT RATE: $179.99 (not including data services)

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REPAIR WARRANTY: All repairs (excluding virus removals) are warrantied for 30 days. Parts purchased will have 30 days from Ray’s Tech Service (some parts will come with a manufacturer warranty additionally). Re-infection cannot be anticipated by Ray’s Tech Service and is never warrantied.

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DATA & PASSWORDS: Data (Files, Folders, Programs & Software) are the sole responsibility of client. We highly recommend that your system be backed up prior to repair work. Due to the uncertain condition of system at time of check-in and the nature of repairs RAY’S TECH SERVICE CAN NOT BE RESPONSIBLE FOR DATA LOSS OR INTEGRITY. Ray’s Tech Service will retain any backups made (if needed) for 30 days from check-in, after which data will be destroyed for confidentiality reasons.

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WORK COMPLETION/RETRIEVAL & STORAGE: Ray’s Tech Service asks that clients pick up their system within 1 week of completion, unless prior agreements are made. Computer left for longer periods may be charged a storage fee of $2/day.

 

ABANDONED SYSTEMS: 30 days after completion of the work, if the system has not been picked up, Ray’s Tech Service reserves the right to dispose, recycle, or resell of the system without client consent. Data will not be saved for security reasons.